Interpreting
Which languages do you offer for on-site interpreting?
We offer more than 200 languages, for a detailed list of languages offered for on-site interpreting by Cesco. Please visit this link. There are limited qualified interpreters for specific languages in select locations. Remember to provide ample notice and be prepared for mileage, travel time, or other costs to apply if travel is required.
How do I request an on-site interpreter?
You can request an interpreter by clicking here
What industries or settings do your interpreters have experience in?
Our interpreters have experience in various industries, including healthcare, legal, social services, education, business, and more. We match interpreters with the specific expertise needed for the setting.
Are your interpreters certified or credentialed?
Yes, many of our interpreters hold relevant certifications and undergo training and rigorous vetting to ensure high-quality service.
Can I book an interpreter for a specific date and time?
Yes, you can book an interpreter for a date and time that suits your needs. We recommend booking in advance to secure availability.
How far in advance should I book an interpreter?
It’s best to book an interpreter as far in advance as possible, especially for larger or specialized events. However, we can accommodate last-minute requests whenever possible.
What is the cost of your on-site interpreting services?
The cost of our services may vary depending on factors like language, location, duration, and specialization. Please request a quote for accurate pricing information.
What qualifications do your interpreters have?
Our interpreters are highly qualified and experienced in their respective languages and fields. Many of them hold relevant certifications and have a strong track record of providing effective interpreting services.
Do you provide interpreters for specific dialects or regional variations of a language?
Yes, we can arrange for interpreters with expertise in specific dialects or regional variations as needed.
How do you ensure interpreter confidentiality and professionalism?
We have strict policies in place to ensure that interpreters maintain confidentiality and adhere to the applicable professional code of conduct for the setting in which they provide services.
What is your process for handling sensitive or confidential information discussed during interpreting?
We take the utmost care in handling sensitive information and have established protocols to safeguard confidentiality.
Do you offer interpreters for remote or virtual meetings?
Yes, we can provide interpreters for remote or virtual meetings using video conferencing technology. Please visit this page.
Can you provide interpreters for large conferences or events?
Absolutely, we have experience in providing interpreters for conferences and events of all sizes.
Are there any additional services or resources you offer to help clients improve their overall language accessibility and communication?
We offer a range of language services and resources to support our clients’ language accessibility needs. Please inquire for more details
How does telephone interpreting work?
You simply call our dedicated interpreter hotline, and we will connect you with an interpreter who can assist with your conversation. It’s a quick and convenient way to bridge language gaps.
Which languages do you offer for telephone interpreting?
We provide telephone interpreting services in over 200 languages with more available upon request. Please visit this page for a full list.
How do I access your telephone interpreting service?
We set you up with your very own, customized telephone interpreting services access portal. To request your account, click here.
Is there a minimum or maximum duration for telephone interpreting calls?
We can accommodate calls of various durations, from short conversations to longer discussions or appointments. Our team of language experts can provide a consultation meeting to help you identify the encounters that are best suited for telephone interpreting. To schedule a meeting please click here.
Can I schedule telephone interpreting calls in advance?
Yes, you can pre-schedule calls for your convenience. We recommend booking ahead for important or lengthy discussions.
What qualifications do your telephone interpreters have?
Our telephone interpreters are highly qualified and experienced in their respective languages and fields. Many of them hold relevant certifications and have a strong track record of providing effective interpreting services.
How do you ensure confidentiality during telephone interpreting calls?
We have strict policies in place to protect the confidentiality of your conversations. Our interpreters are bound by confidentiality agreements. Additionally, our telephone interpreting system is HIPAA and HITECH compliant.
Is the telephone interpreting service secure and compliant with data privacy regulations?
Yes, our service is designed to comply with data privacy regulations and ensures the security of your information.
What is the cost of your telephone interpreting services?
The cost may vary depending on factors like language, duration, and complexity. Please request a quote for accurate pricing information.
How do you handle billing for telephone interpreting calls?
We offer various billing options, including per-unit rates and package deals. Our billing process is transparent and straightforward.
Do you offer video interpreting services in addition to telephone interpreting?
Yes, we offer a full suite of remote interpreting services, including both audio-only and video options.
How does Video Remote Interpreting (VRI) work?
With VRI, you can have a live video call with an interpreter who can assist in interpreting between spoken or signed languages, making it easier to communicate effectively.
What types of situations are ideal for Video Remote Interpreting (VRI)?
VRI is ideal for a wide range of situations, including medical appointments, legal consultations, business meetings, and any scenario where face-to-face communication is needed but the remote nature of the session, limited available of the language in the local area, or urgency of the situation prohibit an onsite interpreter from providing the service.
How do I access your Video Remote Interpreting service?
To access our VRI service, you will need a computer, tablet, or smartphone with an internet connection and a webcam. We will provide you with a link and login credentials to connect to our secure video interpreting platform.
Is there a specific platform or app I need to use for VRI?
We will provide you with access to our dedicated VRI platform which is available via web browser or mobile app. Don’t want to use our platform, no problem. You can also preschedule a video remote interpreter to join your meeting in your preferred platform (such as Doxy, Zoom, Google Meet, Teams).
Do I need to schedule VRI sessions in advance?
While we can accommodate last-minute requests whenever possible, scheduling VRI sessions in advance is recommended to ensure interpreter availability.
What qualifications do your VRI interpreters have?
Our VRI interpreters are highly qualified and experienced in their respective languages and fields. Many of them hold relevant certifications and have a strong track record of providing effective interpreting services.
How do you ensure confidentiality during VRI sessions?
We have strict policies in place to protect the confidentiality of your conversations. Our interpreters are bound by confidentiality agreements, and our VRI platform is secure and HIPAA and HITECH compliant.
Is the VRI service compliant with data privacy regulations?
Yes, our VRI service is designed to comply with data privacy regulations and ensure the security of your information.
What is the cost of your VRI services?
The cost may vary depending on factors like language, duration, and complexity. Please request a quote for accurate pricing information.
How do you handle billing for VRI sessions?
We offer various billing options, including per-unit rates and package deals. Our billing process is transparent and straightforward.
What if I encounter technical issues during a VRI session?
If you encounter technical issues, you can contact our support team, and they will assist you in resolving the problem.
Do you offer telephone interpreting services in addition to VRI?
Yes, in addition to VRI, we also offer telephone interpreting services for voice-only communication needs. Please visit this page for more details.
What are the different modes of conference interpreting?
Conference interpreting can be provided in various modes, including simultaneous interpreting (interpreting in real-time as the speaker speaks), consecutive interpreting (interpreting after the speaker finishes), and whispered interpreting (simultaneous interpreting for a single individual without equipment).
How do I request conference interpreting services for my event or conference?
To request our conference interpreting services, please click here
Do you provide interpreting equipment for conferences?
Yes, we offer interpreting equipment such as booths, headsets, microphones, and other audiovisual equipment to ensure smooth communication during conferences.
Can you provide interpreters who specialize in specific industries or fields?
Absolutely, we can match interpreters with expertise in various industries, including technology, manufacturing, marketing, and more, to suit your event’s requirements.
What qualifications do your conference interpreters have?
Our conference interpreters are highly trained and experienced professionals, often holding graduate degrees in interpreting and/or their area of specialization.
How far in advance should I book conference interpreting services for my event?
It’s recommended to book conference interpreting services well in advance to ensure interpreter availability, especially for larger or international events.
Can you provide interpreters for last-minute or emergency conference requests?
While we prioritize advance bookings, we will do our best to accommodate last-minute requests whenever possible.
How do you ensure interpreter confidentiality and professionalism during conferences?
Our interpreters are bound by strict codes of ethics, including confidentiality and impartiality. They always maintain professionalism and neutrality.
What is the cost of your conference interpreting services?
The cost can vary based on factors such as language combinations, duration, and equipment requirements. Please request a quote for accurate pricing information.
How is billing handled for conference interpreting services?
We offer transparent billing options, including per-day rates, and we will provide you with a clear breakdown of costs.
What if there are technical issues with interpreting equipment during my conference?
We have technical support staff available to address any equipment-related issues promptly, ensuring that your conference runs smoothly.
How does remote simultaneous interpreting (RSI) work?
With RSI, interpreters are located off-site and connect to the event remotely using specialized technology. They provide interpreting in real-time, allowing participants to hear the translated content as it is spoken.
What types of events or situations are suitable for remote simultaneous interpreting?
RSI is suitable for a wide range of events, including virtual conferences, webinars, international meetings, and any situation where participants are spread across various locations and speak diverse languages.
How do I request simultaneous remote interpreting services for my virtual event or webinar?
To request our RSI services, please click here. Be prepared to provide details about your event, languages required, and the platform you’ll be using for the event. Don’t have a platform yet, no problem. Simply let us know and our language experts will help you explore the options available in the market.
What technology and equipment are needed to use RSI services?
You will need a reliable internet connection, audio and video conferencing software, and access to an RSI platform. We can provide guidance on setting up the necessary technology.
What qualifications do your RSI interpreters have?
Our RSI interpreters are highly trained and experienced professionals, often holding degrees in interpreting and/or their area of specialization. They are experienced in providing real-time interpreting in a remote setting.
How far in advance should I schedule RSI services for my virtual event?
It is advisable to schedule RSI services well in advance to ensure interpreter availability and proper setup. However, we can often accommodate last-minute requests.
How do you ensure interpreter confidentiality and professionalism during RSI sessions?
Our interpreters adhere to strict codes of ethics, including confidentiality and impartiality, and maintain a high level of professionalism throughout the RSI session.
What is the cost of your RSI services?
The cost may vary based on factors such as language combinations, duration, and technical requirements. Please request a quote for accurate pricing information.
How is billing handled for RSI services?
We offer transparent billing options, which may include per-event pricing bundles, and provide a detailed breakdown of costs.
