Case Study: Multilingual Community Outreach for Government Entity

Client Profile: Government Agency

The client is a government entity within the public health and environmental sector, operating in a hybrid model with both virtual and onsite activities in Colorado. The client has operations focusing on public health and environmental issues.

Community Outreach

The client needed to facilitate multilingual community outreach, specifically providing simultaneous interpreting support between English and Spanish to ensure diverse community input in the development of public programs. The client aimed to comply with federal and state language access legislation, which mandates providing language support for public engagement events. The goal was to make it easier for Spanish speakers to participate in community feedback sessions, which had previously lacked diversity in input.

Cesco’s Tailored Approach

Cesco took a consultative approach to understand and address the client’s needs. Recognizing the client’s uncertainty about the specific services required, Cesco worked closely with the client to devise a tailored plan that included a mix of onsite and remote interpreting services for various meetings. This plan was based on the technology available, logistical needs, audience targets, and budget considerations. 

Successful Implementation

• Cesco supported over 100 meetings across two different programs, with more meeting planned in the future.
• Cesco also produced Spanish video versions of the meetings to comply with the 90-day public availability requirement. This was accomplished despite the technology offering only English recordings initially.
• The prompt turnaround of Spanish video content within 24 hours highlighted Cesco’s efficiency and commitment to meeting the client’s needs.
• This successful engagement has positioned Cesco as a capable partner for other government entities looking to enhance community engagement across diverse communities.